These terms and conditions apply to Ravab Gems’ Website located at ravabgems.com. Please read these terms and conditions carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the Ravab Gems Site, and constitute an agreement between you and Ravab Gems. We reserve the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability and Pricing
If you’re interested in a piece of jewelry that is currently on back order, call us or email us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Data, including prices, may be inaccurately displayed on our Site due to the system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Customer Relation managers at [email protected] or +91-9509846462
Information on our Site
At Ravab Gems, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size or different in color in our photographs; and since every computer monitor is set different resolution, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Ravab Gems states that carat total weight in all purchases may vary 0.05 carats from stated weight.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.
The Site and all content and other materials, including, without limitation, the Ravab Gems logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of Ravab Gems or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws
Use of the Site
You are granted a personal, limited, non-sub licensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Ravab Gems, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppels, implication, or otherwise. This license is revocable at any time.
Our Shipping Disclaimer
Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee. *(Canadian and UK orders, please see below)
Ravab Gems cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.
You will receive a shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.
If you would like to require a signature upon delivery, please leave a message in the comments section of your order.
Please allow additional time for shipping during promotional sales. Promotional Shipping Schedule: Orders will be processed within 2 business days. As always, you will receive a shipping confirmation when your order is on its way to you. Non-Holiday or Non-Promotional Schedule: Ground orders placed after 10:00 a.m. IST are processed 3-5 business days Monday through Saturday. Expedited orders placed before 12 pm IST are processed the same business day. Holiday and Weekend orders are processed within 72 hours.
**PLEASE NOTE: ITEMS MAY BE SHIPPED SEPARATELY BASED ON AVAILABILITY.
Currently, we are shipping with our delivery partners, FedEx and DHL with most of their services such as Parcel and Document shipping service, E-commerce service etc for the smoothest and quickest operations.
We highly rely on the services of above-mentioned companies, so, therefore, it is not our responsibility if unfortunately, any package got untraceable, or unreachable, or get lost. We and you bound with terms and conditions of respective companies. If the package is marked undelivered due to either incorrect address or not being received by you, then we will not initiate a refund, unless you pay return charges as shown and asked by respective courier partners.
We are currently shipping worldwide except some places marked not available by our delivery partners. We try to ship quickest and smoothest, with premium shipping services. We try our best to take care of shipping charges to be as low as possible with tracking available to it. That’s why we are not providing free shipping with smaller amount orders such as 50$ or less. We hope you to understand our policy regard shipping.
We accept returns if and only if, the package you receive is damaged or not being delivered in healthy condition. We might ask you to take a photograph as soon as you receive damaged package with the delivery boy, just to confirm it was delivered damaged, thus we initiate a refund for you.