Please make sure you include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately. Please have your order number and the correct shipping information on-hand. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $10 re-routing fee. *(Canadian and UK orders, please see below)

Ravab Gems cannot be held responsible for orders that are deemed undeliverable. Customers will be charged for the return shipment, which is equivalent to the original shipping cost.

You will receive a shipping notification via e-mail after your order has been shipped. This will include a tracking number and expected delivery date.

If you would like to require a signature upon delivery, please leave a message in the comments section of your order.